Terms of use

Article 1 – Definitions

In these Terms and Conditions, the following definitions apply:

  • Cooling-off period: the period during which the consumer may exercise the right of withdrawal;

  • Consumer: a natural person who is not acting for purposes related to their trade, business, craft, or profession and who enters into a distance contract with the entrepreneur;

  • Day: calendar day;

  • Ongoing transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

  • Durable data carrier: any means – including email – that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation or use for a period appropriate to the purpose of the information and allows unchanged reproduction of the stored information;

  • Right of withdrawal: the option of the consumer to withdraw from the distance contract within the cooling-off period;

  • Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

  • Distance contract: a contract concluded between the entrepreneur and the consumer within the framework of an organised system for distance selling of products, digital content and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract;

  • Means of distance communication: any means that can be used to conclude a contract without the consumer and entrepreneur being together in the same place at the same time;

  • Terms and Conditions: these General Terms and Conditions of Velora.

Article 2 – Identity of the Entrepreneur

  • Business name: Velora

  • Website: veloraoutfit.com

  • Email address: support@veloraoutfit.com

  • Chamber of Commerce number: available upon request

Article 3 – Applicability

These Terms and Conditions apply to every offer made by Velora and to every distance contract concluded between Velora and the consumer.

Before the distance contract is concluded, the text of these Terms and Conditions will be made available to the consumer. If this is not reasonably possible, Velora will indicate how the Terms and Conditions can be reviewed and that they will be sent free of charge upon request.

If the distance contract is concluded electronically, these Terms and Conditions may be provided electronically in such a way that the consumer can easily store them on a durable data carrier.

If specific product or service conditions apply in addition to these Terms and Conditions, the above provisions apply accordingly. In the event of conflicting provisions, the consumer may always rely on the provision most favourable to them.

If one or more provisions of these Terms and Conditions are wholly or partially invalid or annulled, the remaining provisions will remain in force. The invalid provision shall be replaced by a provision that most closely reflects the intent of the original provision.

Situations not covered by these Terms and Conditions shall be assessed in the spirit of these Terms and Conditions.

Any uncertainties regarding the interpretation or content of these Terms and Conditions shall also be interpreted in the spirit of these Terms and Conditions.

Article 4 – The Offer

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated.

All offers are non-binding. Velora reserves the right to modify or withdraw offers at any time.

The offer contains a complete and accurate description of the products and/or services offered. Images are intended to provide a realistic representation of the products; however, slight variations in colour or appearance may occur.

All specifications, images, and data in the offer are indicative and do not constitute grounds for compensation or termination of the contract.

Each offer clearly states the rights and obligations associated with acceptance, including:

  • the price, excluding import duties and import VAT (if applicable);

  • shipping costs;

  • the manner in which the contract is concluded;

  • the applicability of the right of withdrawal;

  • payment, delivery, and execution methods;

  • the period for accepting the offer or the period during which the price is guaranteed;

  • available sizes, colours, and materials (if applicable).

Article 5 – The Contract

The contract is concluded at the moment the consumer accepts the offer and fulfils the conditions stated.

If the contract is concluded electronically, Velora will confirm receipt of the acceptance electronically without delay.

Velora may verify whether the consumer can meet their payment obligations and may refuse an order or impose additional conditions if justified.

All contracts are concluded subject to sufficient availability of the ordered products.

Article 6 – Right of Withdrawal

The consumer has the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period begins on the day after the consumer receives the product.

During this period, the consumer must handle the product and packaging with care. If the right of withdrawal is exercised, the product must be returned with all accessories and, if reasonably possible, in its original condition and packaging.

To exercise the right of withdrawal, the consumer must notify Velora in writing or by email within 14 days of receiving the product. The product must then be returned within 14 days after notification.

If the consumer fails to notify Velora or return the product within the stated periods, the purchase becomes final.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, the return shipping costs are borne by the consumer.

Any amounts already paid will be refunded within 14 days after withdrawal, provided that the product has been received by Velora or proof of return has been supplied.

Article 8 – Exclusion of the Right of Withdrawal

The right of withdrawal may be excluded for products:

  • made to the consumer’s specifications;

  • clearly personal in nature;

  • that cannot be returned due to hygiene reasons (e.g. underwear);

  • that deteriorate quickly;

  • whose price is subject to market fluctuations beyond Velora’s control.

Article 9 – The Price

Prices will not be increased during the stated validity period, except as a result of changes in VAT or other legal regulations.

Velora is not responsible for typographical or pricing errors. No rights may be derived from such errors.

Import VAT and customs duties may be charged by the local carrier or authorities and are the responsibility of the customer.

Article 10 – Conformity and Warranty

Velora guarantees that products conform to the agreement, the specifications in the offer, and applicable legal requirements.

Any defects or incorrectly delivered products must be reported in writing within 14 days of delivery.

The warranty does not apply if the product has been damaged due to misuse, negligence, or unauthorised repairs.

Article 11 – Delivery and Execution

Velora will process and ship orders with due care.

Orders are delivered within 30 days unless otherwise agreed.

If delivery is delayed or cannot be fulfilled, the consumer will be informed and may cancel the contract free of charge.

The risk of loss or damage passes to the consumer upon delivery.

Article 12 – Duration and Termination of Ongoing Contracts

Consumers may terminate ongoing contracts at any time, subject to a maximum notice period of one month.

Fixed-term contracts will not be automatically renewed unless explicitly stated and legally permitted.

Article 13 – Payment

Unless otherwise agreed, payments must be completed within 7 business days after the cooling-off period begins.

The consumer must immediately report any inaccuracies in payment details.

In the event of non-payment, Velora reserves the right to charge reasonable costs permitted by law.

Article 14 – Complaints Procedure

Complaints must be submitted in writing within 7 days after the defect is discovered.

Velora will respond within 14 days of receipt.

If a complaint cannot be resolved amicably, it may be submitted to a dispute resolution body.

Article 15 – Governing Law

These Terms and Conditions and all contracts concluded under them are governed exclusively by the laws of the United Kingdom, regardless of the consumer’s place of residence.